Introduction
Thank you for choosing Sopheap Nhem Art. We are committed to ensuring your artwork reaches you safely and efficiently. This Shipping and Handling Policy explains our procedures and the care we take with each shipment.
Shipping Process
- Order Processing: Artworks typically ship within 3-5 business days. Custom or commissioned pieces may require additional time, which will be communicated clearly.
- Shipping Methods: We offer reliable shipping options, including standard and expedited services, to accommodate your preferences.
- Shipping Rates: Shipping costs depend on your location, chosen delivery method, and artwork dimensions. Exact shipping charges are calculated at checkout.
- International Shipping: We offer worldwide shipping. International orders may be subject to customs fees and taxes, which are the responsibility of the customer.
Delivery
- Estimated Delivery Time: Delivery timeframes vary depending on your location and shipping method, with estimated delivery dates provided at checkout.
- Tracking: You will receive a tracking number via email once your order has been shipped, enabling you to monitor your artwork's journey.
- Delivery Issues: Please contact us immediately if your shipment experiences delays or issues. We will collaborate with the carrier to address and resolve any concerns promptly.
Handling
- Packaging: Each artwork is carefully packaged to ensure protection during transit. Extra precautions are taken for fragile pieces.
- Inspection: All artworks undergo quality inspections before shipping to meet our high standards.
Special Instructions
- Special Requests: For special shipping or handling requests, please contact us at contact@sopheapnhem.org before placing your order.
Changes and Cancellations
- Order Changes/Cancellations: To request changes or cancellations, please contact us immediately. Orders cannot be modified or canceled after they have shipped.
Contact Information
For questions or assistance regarding our Shipping and Handling Policy, please contact us at contact@sopheapnhem.org.
